Procurement Service Portal
The Office of Procurement Services has implemented the Procurement Service Portal (ServiceNow) and should be your primary method of contact for the Procurement Operations Team. This solution will enhance the processing of end user requests by providing tracking capability, automating workflow, providing status updates to the end user, and providing metrics to management. In time, we intend to build out this platform as a single integrated point of contact that guides our end-user community through all procurement and payment operations. The launch of the service portal is our first step towards accomplishing this future objective.
What is changing: Procurement will no longer manage incoming requests through email. All requests should be submitted through the Procurement Service Portal to ensure that requests are registered, systematically managed, and reportable to management. Over time, the visibility into the operation of managing incoming requests will allow our department to continuously improve and minimize response times.
What is not changing: Your requests will be addressed by the same personnel who have been assigned to support your department.
Use Cases: The Procurement Service Portal currently supports inquiries and requests to the Procurement Operations Team regarding SAP shopping carts, SAP purchase orders, SAP purchase order related invoices, or general inquiries to the Buyer team.
At this time, all matters regarding contracts, sourcing, travel, P-Card, non-PO invoices, etc. should be handled through traditional channels. We are working diligently to incorporate these matters into the Procurement Service Portal.
For more information and training on the new Procurement Service Portal, please review the JHU Procurement ServiceNow pre-recorded session on the MyLearning website.
Click on the hyperlink to access the Service Now.
If you have any questions or concerns about the use of the Procurement Service Portal, please send an email to email@example.com.